Customer satisfaction is our top priority. We offer a full refund if the product is unopened and unused, and a partial refund if the original packaging is not available. Please note that shipping costs are the responsibility of the customer. All returns must be made in the original packaging and accompanied by proof of purchase to the following address within 15 days:

Nathalie Knauf, MBE #304, 143 avenue Francis Tonner, 06150 Cannes

Standard delivery usually takes around 3-5 business days.

If your order has not arrived after 7 business days, please contact us and we will look into the details.